The Future of Customer Experience
Today’s customer moves fluidly between digital and physical worlds. The brands that will last are those creating seamless, human, and hyper-personalised journeys across every touchpoint. With 25% of all new brand launches happening in beauty, the space has never been more crowded - or more exciting! Yet only a handful of brands ever break through the $400M mark. So what truly helps a brand cut through?
Panelists

Estée Lalondere
Founder & CEO,
Mirror Water
Margaret Mitchell
CCO,
SpaceNK
Clare Cryer
VP Growth EMEA,
Outform
Päivi Korvela
Founder & CEO,
Silta Social
Danielle Watson
Senior Business Development Director,
Revieve
Tom Ashley
MD
ILG