The Future of Customer Experience

Today’s customer moves fluidly between digital and physical worlds. The brands that will last are those creating seamless, human, and hyper-personalised journeys across every touchpoint. With 25% of all new brand launches happening in beauty, the space has never been more crowded - or more exciting! Yet only a handful of brands ever break through the $400M mark. So what truly helps a brand cut through?

Panelists
  • Estée Lalondere

    Founder & CEO,
    Mirror Water

  • Margaret Mitchell

    CCO,
    SpaceNK

  • Clare Cryer

    VP Growth EMEA,
    Outform

  • Päivi Korvela

    Founder & CEO,
    Silta Social

  • Danielle Watson

    Senior Business Development Director,
    Revieve

  • Tom Ashley

    MD
    ILG